Welcome to Cavallo Shop’s FAQ section, where we address your questions about our premium equestrian products and services. As dedicated riders ourselves, we understand the importance of reliable gear and seamless shopping experiences.
About Our Products
What types of equestrian products do you specialize in?
We specialize in high-performance English riding equipment including:
- Premium bridles (Dressage, Hunter, Jumper & Event styles)
- Technical riding breeches (Full Seat, Knee Patch, and competition styles)
- Specialized training equipment
- Competition-grade accessories
How do I choose between different bridle styles?
Our Dressage Bridles feature refined styling for the show ring, while Field Hunter Bridles offer traditional foxhunting details. Jumper & Event Bridles prioritize functionality for cross-country and stadium jumping. Need help selecting? Email our tack experts at [email protected].
Do you offer replacement parts for equipment?
Yes! Check our Individual Replacement Pieces category for specific components like reins, bits, or browbands to customize your existing tack.
Ordering & Account Information
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
All orders include tracking:
- Standard Shipping: Detailed DHL/FedEx tracking
- Free Shipping: EMS tracking number provided
Can I modify my order after placement?
Contact us immediately at [email protected] if your order hasn’t entered processing (within 1 business day). We’ll do our best to accommodate changes.
Shipping & Delivery
What are your shipping options?
Standard Shipping ($12.95):
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 business days after dispatch
- Ideal for time-sensitive orders like competition gear
Free Shipping (Orders over $50):
- Carrier: EMS
- Processing: 1-2 business days
- Delivery: 15-25 business days after dispatch
- Perfect for bulk orders of breeches or accessories
Do you ship internationally?
We ship globally except to certain remote locations and parts of Asia (check at checkout). International orders include:
- Complete customs documentation
- Clear value declarations
- Duty/tax information at checkout
Why might my delivery require a signature?
High-value items like Dressage Bridles or Field Hunter Bridles often require signatures for security. Our carriers will attempt delivery 3 times before returning to sender.
Returns & Exchanges
What is your return policy?
We offer:
- 15-day return window from delivery date
- Original packaging required (especially for Lunging Equipment)
- Pre-paid return labels for continental US
- Full refund upon inspection (excluding original shipping)
How do I initiate a return?
Email [email protected] with your order number and reason for return. For items like Technical Breeches, please ensure they’re unworn with tags attached.
What if my equipment arrives damaged?
Contact us immediately with photos of the damage. We’ll expedite replacement of items like English Bridles or Horse Training Equipment at no cost to you.
Additional Questions
Where is Cavallo Shop located?
Our rider-staffed workshop is at 62 Prospect Avenue, Quincy, US 02170, where we personally inspect every Hunter Bridle and Full Seat Breech before shipment.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, our premium packaging (especially for items like Kids’ Breeches or Equestrian Accessories) makes an elegant presentation. Include gift messages at checkout.
How can I contact customer service?
Email our rider-support team at [email protected]. We typically respond within 24 hours, faster for urgent competition gear inquiries.
At Cavallo Shop, we combine equestrian expertise with premium service. Ride with confidence knowing your gear meets our exacting standards – from our stable to yours.