Welcome to Cavallo Shop at newequestriangear.com. These Terms and Conditions govern your use of our website and purchases of our premium equestrian products. By accessing our site or making a purchase, you agree to be bound by these terms.

1. General Information

Company: Cavallo Shop

Address: 62 Prospect Avenue, Quincy, US 02170

Contact: [email protected]

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to purchase from our site. By placing an order, you confirm you meet these requirements.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your credentials and all activities under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our equestrian gear including:

  • English and Dressage Bridles
  • Full Seat and Knee Patch Breeches
  • Horse Training Equipment
  • Equestrian Accessories

However, colors may vary slightly due to monitor settings. Please refer to sizing charts before ordering.

3.2 Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for equestrian activities. Proper safety equipment should always be used in conjunction with our products.

4. Orders and Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason.

4.2 Pricing

Prices are in USD and subject to change without notice. We verify prices during processing and will contact you if there are discrepancies.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

4.4 Order Confirmation

You will receive an email confirmation once your order is placed. This is not an acceptance, but an acknowledgment of your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery: 10-15 business days after shipment

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery: 15-25 business days after shipment

5.3 Shipping Areas

We ship worldwide except to Asia and certain remote regions. International customers may be subject to customs fees, which are the customer’s responsibility.

5.4 Delivery Issues

If your package is lost or significantly delayed, contact us within 30 days of shipment for assistance.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receipt for most items, provided they are:

  • Unused
  • With all original tags attached
  • In original packaging

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Horse Riding Gloves (unless defective)
  • Horse Riding Socks
  • Individual Replacement Pieces

6.3 Return Process

  1. Email [email protected] with your order number and return reason
  2. Wait for return authorization (1-2 business days)
  3. Ship items to: 62 Prospect Avenue, Quincy, US 02170
  4. Include original packing slip and return authorization number

Return shipping costs are the customer’s responsibility unless the item is defective.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6.5 Exchanges

For size exchanges on breeches or bridles:

  • We’ll ship once we receive the original item
  • Customer pays shipping both ways unless error was ours
  • Price differences will be invoiced or refunded

7. Intellectual Property

All content on our site, including text, images, and logos, is our property and protected by copyright laws. You may not use our content without written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for injuries resulting from improper use of equestrian equipment. Always follow manufacturer guidelines and use proper safety precautions.

8.2 Website Availability

We strive to keep our site available but are not liable for temporary outages or technical issues beyond our control.

8.3 Third-Party Links

We are not responsible for content on linked sites. Links are provided for convenience only.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These terms are governed by Massachusetts law. Any disputes shall be resolved in courts located in Quincy, MA.

11. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Postal: 62 Prospect Avenue, Quincy, US 02170